Frequently Asked Questions

See the common questions we are asked and our answers for each. 

If you don’t see your question, please reach out to us! 

A proven solution to opioid addiction. Our medical team prescribes FDA approved medications
to overcome your opioid dependency by reducing your withdrawal symptoms and allow you to
get back to life. See our ‘Services’ page for more information.

Yes. Taken as prescribed, it does not get you high but allows for you to avoid withdrawal and
cravings. If you are still in pain, we will consider non-opioid alternatives to manage your pain.

Our team of experts consists of licensed physicians, nurse practitioners, therapists and
counselors. Each of our team members has received specialized training in addiction recovery
with years of first-hand experience.

No. Upon beginning your treatment plan, you will need to quit using your opioid of choice.

Yes. Typically, our providers will be able to process your prescription on the day of your initial
appointment. Refills are prescribed during follow-up appointments.

From the comfort of your home, you will be paired with a licenced substance abuse counselor that initiates the path forward. Then, you meet with a physician who will review medical issues that could impact treatment and determine your appropriate dose of medication. Total expected time is approximately 60 minutes.

We respond to all messages and calls within 24 hours. Please, never hesitate to reach out. We
will proactively check-in with patients within a day or two of their first appointments. If you are
having a health emergency, please call 911 and then contact us for support.

On your initial visit, we expect your test to be positive for whatever opioids you are coming to
address. After your first visit, we will expect your tests are positive for the medications that you
are prescribed.

Don’t be too hard on yourself. This happens. Contact us immediately and we will help you get
back on track. The risk of overdose and death is highest during a relapse.

No. Our medication being prescribed is considered a ‘bridge’ between depending on opioids and
being completely free of all opioids. This treatment allows you to get your life back on track.

Varies. Depending on the duration and amount of opioid use. Unlike other providers, we treat
each individual with a patient centered treatment plan. Patients’ preferences will guide the path
to recovery. On average, patients are with us for between 6-18 months.

Varies. This will be discussed with your provider to ensure that this is a long-term solution.

At this time, we only offer self-pay options.

With insurance, the prescriptions will be fully covered by your insurance company. If you don’t
have insurance, the cost is around $100-150 a month.

Typically mild to non-existent. These will be discussed with your physician to ensure full
understanding.

100%, yes. Our services, providers and technology are fully compliant with HIPAA standards. We
will never share your information with anyone without your consent.

Being a virtual clinic, we can’t accept cash or checks. However, you can purchase a Visa/AMEX
gift card with cash to allow us to utilize our payment system.

Our facility is fully virtual to minimize your cost and allow for access from anywhere.

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Headquarters

Florida, United States

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